To develop something new or make what you have the best it can be? That is the question.

Customer Service on the High Street

WH Smith and Currys Digital have been been voted the UK's worst shops in a survey by consumer group Which? after a poll of more than 14,000 people by the consumer watchdog. Stores in the top 10 were Apple, cosmetics companies Lush and The Body Shop, John Lewis, Ikea.